Acceptance of Terms

These Terms & Conditions ('Terms') govern your access to and use of the website at impactbeyondaction.com and our coaching, cohorts, digital downloads, and educational materials ('Services'). By using our Services, you agree to these Terms and our Privacy Policy.

Who May Use the Services

You must be 18 years or older and able to form a binding contract. You agree to provide accurate information and comply with all applicable laws.

What We Provide (and What We Don’t)

Impact Beyond Action offers executive and sales-leadership coaching, group programs, and educational resources. Coaching is not therapy, counseling, medical, legal, tax, or financial advice. You are solely responsible for your decisions, actions, and results.

No Guarantee of Results

Our role is to guide, challenge, and support. Individual results vary depending on your effort, environment, and implementation. We make no warranties or promises of specific outcomes.

Client Responsibilities

Arrive prepared and on time. Participate actively and complete follow-up work. Maintain confidentiality and respect in group settings. Ensure reliable internet and a professional environment for sessions.

Scheduling, Cancellations & Rescheduling

Coaching sessions are scheduled in advance by mutual agreement. To respect both our time commitments:

- 24-hour notice is required for any cancellation or rescheduling.
- Sessions canceled or rescheduled with less than 24 hours’ notice will be considered forfeited and counted as a used session.
- Each client engagement includes one (1) emergency cancellation allowance for unexpected events (e.g., illness or urgent conflict). This allows one reschedule or cancellation within 24 hours without penalty.
- Any additional cancellations or reschedules within 24 hours—after the emergency allowance has been used—will count toward your session total and be considered delivered.

We understand emergencies happen. This policy ensures fairness and program consistency.

Payment Terms, Refunds & Chargebacks

Fees are due at purchase unless a written payment plan is provided. All sales are final and non-refundable unless stated otherwise for a specific program or under extraordinary circumstances at our discretion. Exceptions may be granted at our sole discretion in extraordinary situations or where required by law. You agree not to initiate chargebacks without first attempting good-faith resolution with us.

Digital Products & Access

Digital downloads and course materials are typically available immediately after purchase. Because of their nature, all digital sales are final. We may update or retire materials without notice.

Intellectual Property & Use License

All content—including the R.A.P.™, Sales Leader Standard™, templates, playbooks, and recordings—is owned by IBA or its licensors. You receive a non-transferable, non-exclusive, revocable license for personal and internal business use only. Reproduction, distribution, resale, or derivative works require written permission.

Cohort & Community Conduct

Participants agree to keep peer discussions confidential, avoid harassment or disruptive behavior, and not record or redistribute sessions without consent. We reserve the right to remove participants for misconduct or policy violations without refund.